Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. We have a 2 week turn around for returns, where the items must be returned within this time frame and will be checked over once returned in order to qualify for a full refund.
WHAT IS THE GSM ON TSW ITEMS?
The GSM for all our products is 300gsm cotton fleece fabric, double lined.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Orders are usually dispatched within 2-3 working days.
WILL YOU BE BRINGING OUT ANY MORE COLOURS IN THE STAR COLLECTION?
Yes, more colours are due to be added to our new star collection in the coming months. Stay Tuned!
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.